jb99's Privacy Policy — Your Personal Information Is Fully Protected

jb99 collects various types of information from its users. The primary purpose of collecting this information is to ensure the delivery of safe, uninterrupted, and high-quality service.

1.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth — to verify that the user is 21 years of age or older
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Banking and payment information (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

When you use our platform, the following information is automatically recorded:

• IP address and device identity
• Browser type and operating system
• Date, time, and duration of service use
• Page visit history and click patterns
• Information obtained from cookies and similar tracking technologies

1.3 Transaction-Related Information

To manage financial transactions, we store information related to deposits, withdrawals, and betting history. This information is used for financial control, fraud prevention, and audit purposes.

jb99 uses collected information only for the following legitimate purposes:

• Account management and verification: Confirming your identity and keeping your account secure.
• Payment processing: Completing deposits and withdrawals and verifying transactions.
• Customer support: Providing assistance via 24/7 live chat and email.
• Security and fraud prevention: Detecting suspicious activity and ensuring the security of the platform.
• Legal compliance: Adhering to applicable laws and regulations and meeting the requirements of regulatory bodies.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Personalized experience: Displaying content and offers according to your preferences.
• Promotional communications: Informing you about bonuses and promotions if you have given your consent.

We never sell your personal information to third parties or transfer it for marketing purposes.

jb99 gives the highest priority to the security of your personal information. We apply industry-standard technical and administrative safeguards.

3.1 Technical Safeguards

• SSL/TLS encryption — on all data transmissions
• Firewall and intrusion detection systems
• Encrypted database storage
• Two-Factor Authentication
• Regular security audits and testing

3.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal requirements. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.

3.3 Steps in the Event of a Data Breach

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary remedial measures.

jb99 may share information with third parties in the following limited circumstances and under strict conditions:

4.1 Payment Processors

Payment providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information necessary to complete transactions. These organizations are governed by their own privacy policies.

4.2 Technology and Service Partners

Technology partners that assist in operating our platform (such as game providers Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) may receive only the information necessary to provide the service, and we have strict confidentiality agreements with them.

4.3 Legal Requirements

We may be required to provide information to relevant authorities in response to court orders, lawful requests from investigative agencies, or other legal obligations.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

Cookies and similar technologies are used on the jb99 website. They help improve your browsing experience and ensure the functionality of the service.

5.1 Types of Cookies

• Essential cookies: Indispensable for maintaining login sessions and security.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help monitor and improve the use of the service.
• Marketing cookies: Used to display relevant advertisements and promotions.

5.2 Cookie Control

Most cookies can be disabled by changing your browser settings. Please note, however, that disabling essential cookies may disrupt some functionality of the platform.

As a jb99 user, you have the following rights regarding your personal information:

• Right to access: You can find out what information we are storing about you.
• Right to rectification: You can request the correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you can request that your information be deleted.
• Right to restrict processing: You can object to the processing of your information for specific purposes.
• Right to data portability: You can request your information in a structured and readable format.
• Right to withdraw consent: You can withdraw your consent to promotional communications at any time.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days.

jb99 is a responsible platform and provides services only to those aged 21 or older. We do not knowingly collect information from minors.

Providing a national ID card or birth certificate for age verification is mandatory at the time of registration. If we suspect that a user has provided a false age, we reserve the right to immediately suspend that account and delete the relevant information.

If you become aware that a minor has registered on our platform, please notify us immediately at [email protected].

To operate jb99's services, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• Appropriate agreements relating to the transfer are in place.
• Adequate data protection measures are in effect at the destination.
• The standards set out in this Policy are being maintained.

Our platform may contain links to third-party game providers or payment services. These third parties have their own privacy policies, and jb99 bears no responsibility for how your information is managed on their websites. We advise you to read the privacy policies of these third parties.

jb99 reserves the right to change or update this Privacy Policy from time to time. For significant changes, we will:

• Notify users by email at least 30 days before the date of the change.
• Display a clear notice on the platform's homepage.
• Update the "Last Updated" date at the top of the Policy.

If you continue to use the platform after the changes, you will be considered to have given your consent to the updated Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 — via the chat button at the bottom of the site

We take all privacy-related requests seriously and endeavour to resolve them as quickly as possible.