jb99 Terms and Conditions

1General Introduction

These terms and conditions ("Terms") form a legal agreement between the company operating the jb99 platform and you (the user). By using the jb99 website, app, or any of its services, you are considered to have fully read, understood, and agreed to these terms.

If you do not agree with these terms, please stop using our platform immediately. jb99 reserves the right to change these terms at any time without notice.

2Eligibility Requirements

To open an account or use our services, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not be a resident of any country or region where online gaming or betting is completely prohibited.
• If you have a record of a previously closed or banned account at jb99, you may not open a new account.
• You must act on your own behalf — managing an account on behalf of any third party is prohibited.
• All information you provide must be true, accurate, and complete.

3Account Registration

When registering with jb99, you must provide accurate and up-to-date information. Only one account is permitted per person. Opening multiple accounts under the same name, at the same address, or from the same device or IP address is a serious violation of these terms.

If an account is registered using fraudulent information, jb99 reserves the right to immediately close that account and forfeit all balances held within it.

4Account Verification (KYC)

jb99 may at any time request documents to verify your identity, age, and source of funds. Failure to submit the required documents may result in withdrawals or account operations being temporarily suspended. Documents commonly requested for verification include:

• Government-issued ID (National ID card, passport, or driving licence).
• Proof of address (recent utility bill or bank statement).
• Proof of ownership of the payment method used.

5Account Security

You are solely responsible for keeping your account password and login details completely confidential. You are responsible for all activity carried out through your account. If you believe your account security has been compromised, contact our support team immediately.

9Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit, up to ৳8,000. The following conditions apply to claiming and withdrawing this bonus:

• The wagering requirement for the bonus is 20 times — meaning you must wager an amount equal to 20 times the bonus before a withdrawal can be made.
• The wagering requirement must be met within the specified time period from the date the bonus is received.
• Some games may not count toward meeting the wagering requirement — see the specific bonus terms on the bonus page for details.
• The welcome bonus can only be claimed once per account.
• If evidence of bonus abuse is found, we reserve the right to forfeit the bonus and any associated winnings.

10VIP and Cashback Program

jb99's VIP program has five tiers, with weekly cashback awarded at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

VIP tier upgrades depend on your overall activity on the platform. Cashback is added to your account at a set time each week. jb99 reserves the right to change the terms of VIP benefits at any time.

11General Promotion Terms

By claiming any promotion or offer from jb99, both the specific terms of that promotion and these general terms will apply. In the event of a conflict, the specific promotion terms will take precedence.

• Promotions are for personal entertainment use only.
• Opening multiple accounts to claim bonuses, or any other fraudulent method, is strictly prohibited.
• jb99 reserves the right to cancel or modify any promotion at any time.

12Betting Rules

All types of betting on jb99 — cricket, football, casino, and slots — are subject to the following general rules:

• Once confirmed, a bet cannot be cancelled; however, jb99 reserves the right to void a bet due to a technical error.
• Odds offered on the basis of incorrect information other than the actual result may be corrected after the fact.
• In the case of unusual winnings resulting from a system or technical error, jb99 reserves the right not to pay out that amount.
• We accept no liability for any bet or game that is abandoned due to an internet connection failure.

13Prohibited Activities

The following activities are strictly prohibited on jb99 and will result in immediate account closure if detected:

• Using any software, bot, or automated method to place bets or play games.
• Odds arbitrage (arbitrage betting) or any other systematic abuse.
• Colluding with other users to influence outcomes.
• Using a third party's credit card or another person's payment method.
• Any attempt to interfere with the platform's security systems.

14Limitation of Liability

jb99 provides its platform on an "as is" basis. We are not responsible for:

• Loss caused by internet disconnection or technical issues.
• Loss arising from your account information being disclosed to a third party due to your own negligence.
• Any errors or irregularities in the operations of third-party game providers.
• Service interruptions caused by factors beyond our control.

15Intellectual Property

All content on the jb99 website — including logos, designs, text, graphics, and software — is the intellectual property of jb99 or its licensors. Reproducing, distributing, or using this content for commercial purposes without our written permission is strictly prohibited.

16Privacy Policy

Details of how your personal data is collected, used, and protected are set out in our Privacy Policy. By using the platform, you also accept our Privacy Policy.

17Account Closure and Suspension

We reserve the right to close or suspend your account without notice in the following circumstances:

• Violation of any provision of these terms.
• Suspicion of fraud or dishonest activity.
• Failure to cooperate with the verification process.
• A self-exclusion request under our responsible gaming policy.

You may also request to close your account at any time. Please use our 24/7 live chat support to get in touch.

18Responsible Gaming

jb99 is a strong believer in responsible gaming. We provide users with tools for self-exclusion, deposit limit setting, and self-assessment. For more information, please visit our Responsible Gaming page.

Remember: Gambling is for entertainment — not as a means of earning a living. Always play within your means.

19Complaints and Disputes

If you have a complaint or dispute, please contact our support team first. We will review your complaint and aim to respond within a reasonable time. Contact methods:

• 24/7 live chat support (via the live chat button on the site).
• Email: [email protected]

When submitting a complaint, please include your account details, a description of the issue, and the relevant dates and times.

20Changes to Terms and Effectiveness

jb99 reserves the right to change, amend, or cancel these terms at any time. Updated terms will take effect as soon as they are published on the website. Continued use of the service after any changes means you have accepted the new terms. We therefore recommend visiting this page regularly.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will remain fully in effect.